Case metadata without file contents

Media-intake privacy notice

Last reviewed:

Who is responsible

is responsible for personal information submitted through this website.

Case information received

An intake may describe the storage type, capacity, symptoms, previous recovery attempts and the folders or records considered important. Contact information is recorded so the enquiry can be answered.

Triage and case communication

The submitted metadata is used to understand the failure, identify an appropriate assessment route and communicate about possible next steps. It is not used to inspect files through the website.

Never submit secrets or recovered content

Do not place passwords, encryption keys, private file contents, authentication codes or confidential document extracts in the web form. Describe the category of required data instead.

Service providers and retention

Authorised hosting and message-delivery providers may process the enquiry only to operate the website and deliver the message. Information is not sold through this website.

Your UK data rights

Depending on the circumstances, you may ask to access, correct, erase or restrict personal information, object to certain processing or request portability. You may also complain to the Information Commissioner's Office.

Privacy questions

Use the contact form for a privacy-related request and make the subject clear without repeating unnecessary personal information.